Refund Policy for Listing Fees

When a listing has been published on Autorell, the service starts immediately. Therefore, listing fees are normally not refunded after publication.

• Your listing could not be published because of a technical error at Autorell.
• Your payment was processed more than once by mistake.
• You were charged the wrong amount.
• Autorell mistakenly published or handled your listing incorrectly.
• EU consumer protection law gives you a right to a refund in your country.

• You choose to remove the listing after publication.
• You sell the vehicle or cancel the sale.
• The listing period expires without a sale.
• You change your mind after the listing has been published.
• Your listing is removed because it violates Autorell terms or applicable law.

If payment has been completed but the listing has not yet been published, you can contact Autorell support to request cancellation. If the service has not started, the payment may be refunded.

Contact Autorell support and include the listing ID, payment reference and the reason for the refund request.

We review each case individually and respond as soon as possible.

If a refund is approved, the money is refunded to the same payment method used for the purchase.

Normal processing time is 5-10 banking days, depending on the payment provider and bank.